Course Code: REL-ACU-0-MWCC
Hours: 1
Type: Online Course
Content Expiration Date: 12/31/2024
Learning Objectives:
Identify the four primary communication styles, their influencing factors on communication, and penalties of ineffective communication.
Recognize how unconscious bias can affect interprofessional communication and ways to manage it.
Recall strategies to refuse unreasonable requests and how to communicate with an angry or distressed person.
Outline:
Section 1: Introduction
About This Course Â
Learning Objectives
Section 2: Your Style Makes a Difference
Your Style Makes a Difference
Penalties of Ineffective Communication
Influencing Factors on Communication
Managing Unconscious Bias in Communication
Section 3: The Respectful Refusal
Jack's Predicament
Section 4: Dealing With Anger and Distress
Stress in the Workplace
Managing a Distressed Individual in the Workplace
What to Do in the Moment
Effective Listening
How to Handle Conflicts with Superiors
Review
Section 5: Clinical Vignette
Intense Day on the Unit
Section 6: Conclusion
Course Summary
Course Contributor(
References
Instructor: Andrea Powell, RN, BSN
Andrea Powell, RN, BSN is a SME writer for Relias with a focus on acute care. She has over 11 years of clinical nursing experience, spanning across multiple nursing specialties. Her primary focus has been in critical care, with an affinity to surgical nursing. She also has experience in intraoperative nursing and post-anesthesia care. Andrea has served as a clinical team leader, preceptor and charge nurse to colleagues throughout her nursing career. She has a passion for the education of healthcare professionals and an aspiration for excellence in the healthcare delivery system.
Target Audience:
The target audience for this course is: Certified Medical Assistants; Health Educators; Level I level Dietitians; Nurses; in the following settings: Acute Care Facility.
Relias Learning will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Relias Learning has a grievance policy in place to facilitate reports of dissatisfaction. Relias Learning will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias Learning at support@reliaslearning.com.
All courses offered by Relias Learning, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
Course Delivery Method and Format
Asynchronous Distance Learning with interactivity which includes quizzes with questions/answers, and posttests.