Workplace Communication Challenges

Course Code: REL-ALL-0-WPCC

Hours: 1

Type: Online Course

Content Expiration Date: 12/31/2027

Learning Objectives:
Identify the four primary communication styles and their influence on communication.
Examine the role of EI and empathy in communication.
Compare ways to manage anger and distress.
Recall strategies for stress management and how to utilize self-care.

Outline:
Section 1: Communication Styles

Introduction

Managing Unconscious Bias in Communication

Impact of Effective Communication

Key Takeaways

Section 2: Communication Strategies

The Power of Emotions

Managing Anger and Distress

Key Takeaways

Section 3: Stress Management

The Cause and Effect of Stress

Strategies for Stress Management

Key Takeaways

Section 4: Conclusion

Course Summary

Course Contributor

References

Writer: Emily Allen

Emily is a graduate of UNC Wilmington, where she earned an MSN in Nursing Education in 2021. She is an experienced perianesthesia care unit (PACU) nurse and has cared for a wide variety of inpatient and ambulatory surgical patients. Emily has served as a Charge Nurse in UNC’s Ambulatory Care PACU and holds her CPAN certification from the American Board of Perianesthesia Nursing Certification (ABPANC). Her passion for education has led her to a position as a content writer at Relias.

Target Audience:
The target audience for this course is: Certified Medical Assistants; Dietitians; Health Educators; Nurses; in the following settings: Acute Care Facility.

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All courses offered by Relias Learning, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.

To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.

Course Delivery Method and Format
Asynchronous Distance Learning with interactivity which includes quizzes with questions/answers, and posttests.